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We’ve all heard the horror stories about double glazing salesmen staying past midnight to try and close a sale or, taking advantage of elderly homeowners by selling them products that they don’t need and of course we have the over charging which is commonplace within the industry.

Thankfully, I’m happy to state that the rogue double glazing companies that we read about in the media represent only a small percentage of the thousands of genuine good quality double glazing businesses operating in the UK today.

Double Glazed Windows 1

However, homeowners that require double glazing products, such as new windows, doors and conservatories do face two common problems which are:

We talk to thousands of homeowners each month that are looking for doors and windows and what we come across over and over is the popular misconception that local companies provide a better deal and offer cheaper products and services.

This of course is simply not true and that there are many advantages to be had by going national whilst there are numerous additional risks of going local thinking you can save a few bob.


90% OF LOCAL DOUBLE GLAZING COMPANIES WON’T BE AROUND IN A FEW YEARS

If you look at the stats at UK companies house you will see that over 90% of companies offering doubling glazing products and services fail within 5 years. In other words there is a high probability that if you choose a local company to install your windows they wont be around in a few years when things go wrong.

 


In many cases the guarantee that you are given is also a worthless piece of paper because even if they are still trading many of these businesses don’t want to know when the products they installed start to give trouble.


75% OF LOCAL DOUBLE GLAZING COMPANIES DON’T ACTUALLY MAKE THE WINDOWS AND DOORS THAT THEY INSTALL IN YOUR PROPERTY

Yes, this is another fact that many of the local double companies forget to mention and that your new windows and doors may in fact be made by third parties which could in fact be somewhere in Eastern Europe. Here you are thinking that by going local you are helping the local economy when in fact most of your money may end up in Poland.

This factor also plays a huge part when it comes to servicing and maintaining your windows and doors because if the manufacturer does goes bust, and many of them do, then a local installer loses access to spare parts such as handles, locks, hinges etc making it impossible to carry our repairs.

As a homeowner who just replaced all your windows and doors with products made in Poland, what do you think will happen further down the line when the double glazing start to steam up with condensation or the handles, locks, hinges or seals start to fail? Based on the calls we take every day I can assure you that it is highly likely that nothing will happen and that you will get little or no service from the company that installed assuming they are still trading.


SHOULD I USE A LOCAL OR NATIONAL COMPANY TO INSTALL MY DOUBLE GLAZING?

The question as to whether local companies offer the best deal is entirely based on what service you require and the number of products.

For example, if you are just replacing one or two windows or a back door than I would be inclined to use a local company because the downside wouldn’t be huge if the company isn’t around in a few years to service or maintain their products. In other words I would be looking for value for money products and not overly concerned with the long-term guarantee of customer service.

However, if I was looking at replacing all my windows or doors or making a substantial investment in double glazing products, a conservatory for example, then a national double company is likely to represent a smarter investment simply because most of them make their own products, offer better custom service and should still be in business if and when things go wrong.

In terms of cost, most people would agree that you should expect to pay more for better quality products and services backed by guarantees that are actually worth the paper they are printed on.

It is therefore acceptable from my point of view that if I want a quality product, decent customer services backed up by a solid guarantee, then the extra cost of installing my windows and doors represents money well spent.

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